Dear Mr Dafis

Thank you for your recent message.

Please accept my apologies for the oversight on the part of my colleague in his last e-message to you.

We are constantly looking for ways to improve our services. We appreciate the time and effort you have taken to provide us with your suggestion.

Therefore, I have forwarded your suggestion to our Development.

Yours sincerely

Saurabh Gupta

May I advise you that ATM’s in Wales only have the option of English and Welsh.

Colli’r pwynt yn llwyr. Arna i mae’r bai, siwr o fod. Trïal eto:

Thanks for the swift response. Yes, I’m aware of that, and I appreciate being given the option to use Welsh. HSBC’s support for the Welsh language is the main reason I’m considering transferring my account from the Co-operative Bank.

But that wasn’t my point

My question was why does “Which language do you prefer?” have to be asked every single time I use one of your ATMs? Would it be beyond the abilities of your IT department to come up with a way of saving my language preference between visits to the ATM?

You already do this in Hong Kong, why not in Wales?

Ar un olwg mae gofyn y cwestiwn iaith bob tro yn *beth da* yng Nghymru – gan ei fod yn atgoffa pobl di-Gymraeg eu bod nhw mewn gwlad ddwyieithog – ond alla i fe fod ar y sgrin “Beth dych chi moyn neud?”, gan ddilyn ymarfer da gwefannau dwyieithog.