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Iaith a chof y twll yn y wal

Eto trwy Pat, sy’n tynnu cwestiwn diddorol ma’s o’r cyfweliad yma: pam bod rhaid i’r peiriant twll yn y wal ofyn “pa iaith dych chi’n siarad?” bob blydi tro dw i’n tynnu arian o’r banc?

Yet with all this investment when I go to the ATM at my bank it still asks me in what language I want to be spoken to as I’m withdrawing my money. What!? It doesn’t know me? Despite all that equipment and data, the system can’t call up my preferences when I put my bankcard into the machine? I have millions of dollars in this bank!! In terms of innovation this industry definitely gets an “F.”

Postiwyd 10 Medi 2007. Cei di ddilyn y trafodaeth trwy’r ffrwd RSS 2.0. Cei di adael dy sylw dy hunan, neu hala pingiad o dy flog dy hunan.

4 Sylw

1
Rhys
Dydd Llun, 10 Medi 2007

Rhy amlwg mae’n rhaid. Diddordol gweld yn y sylwadau fod HSBC yn wneud hyn yn barod yn Hong Kong.
2
nicdafis
Dydd Llun, 10 Medi 2007

Newydd hala cwestiwn sydyn at HSBC UK twry’r ffurflen hon. Dw i ddim yn gwsmer iddyn nhw, ond dw i’n meddwl am newid.

Ar un olwg mae gofyn y cwestiwn iaith bob tro yn *beth da* yng Nghymru - gan ei fod yn atgoffa pobl di-Gymraeg eu bod nhw mewn gwlad ddwyieithog - ond alla i fe fod ar y sgrin “Beth dych chi moyn neud?”, gan ddilyn ymarfer da gwefannau dwyieithog.
3
nicdafis
Dydd Mawrth, 11 Medi 2007

Ymateb o’r HSBC:

May I advise you that ATM’s in Wales only have the option of English and Welsh.

Colli’r pwynt yn llwyr. Arna i mae’r bai, siwr o fod. Trïal eto:

Thanks for the swift response. Yes, I’m aware of that, and I appreciate being given the option to use Welsh. HSBC’s support for the Welsh language is the main reason I’m considering transferring my account from the Co-operative Bank.

But that wasn’t my point

My question was why does “Which language do you prefer?” have to be asked every single time I use one of your ATMs? Would it be beyond the abilities of your IT department to come up with a way of saving my language preference between visits to the ATM?

You already do this in Hong Kong, why not in Wales?
4
nicdafis
Dydd Mercher, 12 Medi 2007

Ateb newydd y bore ‘ma, sy ddim yn dweud lot:

Dear Mr Dafis

Thank you for your recent message.

Please accept my apologies for the oversight on the part of my colleague in his last e-message to you.

We are constantly looking for ways to improve our services. We appreciate the time and effort you have taken to provide us with your suggestion.

Therefore, I have forwarded your suggestion to our Development.

Yours sincerely

Saurabh Gupta

Gadael Sylw