4 thoughts on “Iaith a chof y twll yn y wal”

1. Rhy amlwg mae’n rhaid. Diddordol gweld yn y sylwadau fod HSBC yn wneud hyn yn barod yn Hong Kong.

2. Newydd hala cwestiwn sydyn at HSBC UK twry’r ffurflen hon. Dw i ddim yn gwsmer iddyn nhw, ond dw i’n meddwl am newid.

   Ar un olwg mae gofyn y cwestiwn iaith bob tro yn *beth da* yng Nghymru – gan ei fod yn atgoffa pobl di-Gymraeg eu bod nhw mewn gwlad ddwyieithog – ond alla i fe fod ar y sgrin “Beth dych chi moyn neud?”, gan ddilyn ymarfer da gwefannau dwyieithog.

3. Ymateb o’r HSBC:

   May I advise you that ATM’s in Wales only have the option of English and Welsh.

   Colli’r pwynt yn llwyr. Arna i mae’r bai, siwr o fod. Trïal eto:

   Thanks for the swift response. Yes, I’m aware of that, and I appreciate being given the option to use Welsh. HSBC’s support for the Welsh language is the main reason I’m considering transferring my account from the Co-operative Bank.

   But that wasn’t my point

   My question was why does “Which language do you prefer?” have to be asked every single time I use one of your ATMs? Would it be beyond the abilities of your IT department to come up with a way of saving my language preference between visits to the ATM?

   You already do this in Hong Kong, why not in Wales?

4. Ateb newydd y bore ‘ma, sy ddim yn dweud lot:

   Dear Mr Dafis

   Thank you for your recent message.

   Please accept my apologies for the oversight on the part of my colleague in his last e-message to you.

   We are constantly looking for ways to improve our services. We appreciate the time and effort you have taken to provide us with your suggestion.

   Therefore, I have forwarded your suggestion to our Development.

   Yours sincerely

   Saurabh Gupta