Yn ôl Hywel Williams AS, mae Cymry Cymraeg di-waith yn gorfod aros yn hirach am eu taliadau na chwilwyr gwaith Saesneg eu hiaith.

But when a Welsh-speaking jobseeker calls to apply for benefits, the operators are forced to use an English script and translate the questions into Welsh while they talk.

They record the information in Welsh and later translate the replies into English for Job Centre Plus records.

The English transcript of the interview is then sent to the Welsh language unit of the Department of Work and Pensions (DWP) to be translated back into Welsh.